Service Level Agreements
API Management
We guarantee that API Management Service instances running in the Basic, Standard and Premium tiers will respond to requests to perform operations at least 99.9% of the time.
No SLA is provided for the Developer tier of the API Management Service.
Azure Monitor
Azure Monitor allows you to collect granular performance and utilization data, activity and diagnostics logs, and define alerts and notifications from your Azure resources in a consistent manner. We guarantee that 99.9% of the time notifications will be successfully delivered.
Network Watcher
We guarantee that 99.9% of the time Network Diagnostic Tools will successfully execute and return a response.
Azure Cosmos DB
Azure Cosmos DB, operated by 21Vianet in China, is a distributed multi-model database service. It offers turnkey distribution across any number of Azure regions in China by transparently scaling and replicating your data wherever your users are. The service offers comprehensive 99.99% SLAs which covers the guarantees for throughput, consistency, availability and latency for the Cosmos DB Database Accounts scoped to a single Azure region configured with any of the five Consistency Levels or Database Accounts spanning multiple Azure regions, configured with any of the four relaxed Consistency Levels. Furthermore, independent of the choice of a Consistency Level, Cosmos DB offers 99.999% SLA for read availability for Database Accounts spanning two or more Azure regions.
Azure Analysis Services
We guarantee that, at least 99.9% of the time Client Operations executed on an Azure Analysis Services server will succeed.
Azure Databricks
We guarantee that Azure Databricks will be available 99.95% of the time.
Cognitive Services
We guarantee that Cognitive Services will be available at least 99.9% of the time. No SLA is provided for the Free tier.
Cognitive Search
We guarantee at least 99.9% availability for index query requests when an Azure Cognitive Search Service Instance is configured with two or more replicas, and index update requests when an Azure Cognitive Search Service Instance is configured with three or more replicas. No SLA is provided for the Free tier.
Automation
We guarantee that at least 99.9% of jobs will start within 30 minutes of their planned start times.
Application Gateway
We guarantee that each Application Gateway Cloud Service having two or more medium or larger instances, or deployments capable of supporting autoscale or zone redundancy, will be available at least 99.95% of the time.
Azure IoT Hub
For IoT Hub, we promise that at least 99.9% of the time deployed IoT hubs will be able to send messages to and receive messages from registered devices and the Service will able to perform create, read, update, and delete operations on IoT hubs.
No SLA is provided for the Free Tier of IoT Hub.
Backup
We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service. Availability is calculated by monthly billing cycle.
CDN
We guarantee that at least 99.9% of the time CDN will respond to client requests and deliver the requested content without error. We will review and accept data from any commercially reasonable independent measurement system that you choose to monitor your content. You must select a set of agents from the measurement system¡¯s list of standard agents that are generally available and represent at least five geographically diverse locations in major People Republic of China metropolitan areas.
Cloud Services
For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and upgrade domains, your Internet facing roles will have external connectivity at least 99.95% of the time.
Event Hubs
For "basic" and "standard" level of the Event Center, we guarantee that the properly configured application is able to send or receive messages in the event center or perform other operations in at least 99.9% of the time.
ExpressRoute
We guarantee a minimum of 99.9% ExpressRoute dedicated circuit availability.
HDInsight
For HDInsight, we guarantee that any HDInsight cluster that you deployed will have external connectivity at least 99.9% of the time over a monthly billing cycle.
Media Services
- For Media Services Encoding, we guarantee 99.9% availability of REST API transactions.
- For Streaming, we will successfully service requests with a 99.9% availability guarantee for existing media content when at least one Streaming Unit is purchased.
- For Live Channels, we guarantee that running Channels will have external connectivity at least 99.9% of the time.
- For Content Protection, we guarantee that we will successfully fulfill key requests at least 99.9% of the time.
- For Indexer, we will successfully service Indexer Task requests processed with an Encoding Reserved Unit 99.9% of the time.
Multi-Factor Authentication
We guarantee 99.9% availability of Azure Multi-Factor Authentication. No SLA is provided for the Free tier of Multi-Factor Authentication.
Notification Hubs
For basic and standard layer service notification center, we ensure that the notification services in basic or standard layer will sent through the appropriate configuration of the application notice or register management operations in at least 99.9% of the time.
Power BI Embedded
We guarantee at least 99.9% availability of Power BI Embedded for users to execute API calls and embed reports.
Cache
We guarantee at least 99.9% of the time that customers will have connectivity between the Cache endpoints and our Internet gateway.
Stream Analytics
We guarantee at least 99.9% availability of the Stream Analytics API.
We guarantee that 99.9% of the time, deployed Stream Analytics jobs will be either processing data or available to process data.
Logic Apps
We guarantee that Logic Apps running in a customer subscription will be available 99.9% of the time.
Scheduler
We guarantee that at least 99.9% of the time all scheduled jobs will initiate within 30 minutes of their planned execution times. Availability is calculated by monthly billing cycle.
Service Bus
- For Service Bus Relays, we guarantee that at least 99.9% of the time, properly configured applications will be able to establish a connection to a deployed Relay.
- For Service Bus Queues and Topics, we guarantee that at least 99.9% of the time , properly configured applications will be able to send or receive messages or perform other operations on a deployed Queue or Topic.
Site Recovery
- For each Protected Instance configured for On-Premises-to-On-Premises Failover, we guarantee at least 99.9% availability of the Site Recovery service.
- For each Protected Instance configured for On-Premises-to-Azure planned and unplanned Failover, we guarantee a four-hour Recovery Time Objective for unencrypted Protected Instances, and a six-hour Recovery Time Objective for encrypted Protected Instance, depending on the size of the Protected Instance.
Storage
We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region.
We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts.
We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts.
Managed Disks
Managed Disks does not have a financially backed SLA itself. The availability of Managed Disks is based on the SLA of the underlying storage used and virtual machine to which it is attached.
SQL Database
Azure SQL Database is a fully managed relational database with built-in regional high availability and turnkey geo-replication to any Azure region. It includes intelligence to support self-driving features such as performance tuning, threat monitoring, and vulnerability assessments and provides fully automated patching and updating of the code base.
- Azure SQL Database Business Critical or Premium tiers configured as Zone Redundant Deployments have an availability guarantee of at least 99.995%.
- Azure SQL Database Business Critical or Premium tiers not configured for Zone Redundant Deployments, General Purpose, Standard, or Basic tiers, or Hyperscale tier with two or more replicas have an availability guarantee of at least 99.99%.
- Azure SQL Database Hyperscale tier with one replica has an availability guarantee of at least 99.95% and 99.9% for zero replicas.
Azure Synapse Analytics
We guarantee that, at least 99.9% of the time client operations executed on a Synapse Analytics database will succeed.
Traffic Manager
We guarantee that DNS queries will receive a valid response from at least one of our Azure Traffic Manager name server clusters at least 99.99% of the time. Availability is calculated by monthly billing cycle.
Key Vault
We guarantee that we will process Key Vault transactions within 5 seconds at least 99.9% of the time.
Virtual Machines
For all Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.
For any Single Instance Virtual Machine using premium storage for all disks, we guarantee you will have Virtual Machine Connectivity of at least 99.9%.
Virtual Machine Scale Sets
Virtual Machine Scale Sets is a free service, therefore, it does not have a financially backed SLA itself. However, if the Virtual Machine Scale Sets includes Virtual Machines in at least 2 Fault Domains, the availability of the underlying Virtual Machines SLA applies.
VPN Gateway
We guarantee 99.9% availability for each Basic Gateway for VPN or Basic Gateway for ExpressRoute.
We guarantee 99.95% availability for all Gateway for VPN SKUs excluding Basic.
We guarantee 99.95% availability for all Gateway for ExpressRoute SKUs excluding Basic.
App Service
We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is provided for Apps under either the Free or Shared tiers.
Azure Database for MySQL
We guarantee at least 99.99% of the time customers will have connectivity between their Azure Database for MySQL Server and our Internet gateway.
Azure Database for PostgreSQL
We guarantee at least 99.99% of the time customers will have connectivity between their Azure Database for PostgreSQL Server and our Internet gateway.
Load Balancer
We guarantee that a Load Balanced Endpoint using Azure Standard Load Balancer, serving two or more Healthy Virtual Machine Instances, will be available 99.99% of the time.
Basic Load Balancer is excluded from this SLA.
DNS
We guarantee that valid DNS requests will receive a response from at least one Azure DNS name server 100% of the time.
Container Registry
Azure Container Registry is a free service, therefore does not have a financially backed SLA. However, for the availability of underlying storage the Storage SLA applies. See Storage SLA for further details.
Container Instances
For any Container Group, we guarantee you will have Connectivity at least 99.9% of the time.
Functions
For Function Apps running on Consumption Plans we guarantee that the associated functions will run 99.95% of the time after trigger is successfully fired.
For Function Apps running on App Service Plans we guarantee that the associated Functions compute will be available 99.95% of the time.
Azure Active Directory B2C
The SLA will be effective from 7/1/2019.
We guarantee at least 99.9% availability of the Azure Active Directory B2C service. The service is considered available for a directory in the following scenarios:
The service is able to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests.
Developers are able to create, read, write and delete entries in the directory.
No SLA is provided for the Free tier of Azure Active Directory B2C.
Azure Database for MariaDB
We guarantee at least 99.99% of the time customers will have connectivity between their Azure Database for MariaDB Server and our Internet gateway.
Azure Active Directory Domain Services
We guarantee at least 99.9% of Azure Active Directory Domain Services requests for domain authentication of user accounts belonging to the Managed Domain, LDAP bind to the root DSE, or DNS lookup of records will complete successfully.
Azure Kubernetes Service (AKS)
As a free service, AKS does not offer a financially-backed service level agreement. We will strive to attain at least 99.5% availability for the Kubernetes API server. The availability of the agent nodes in your cluster is covered by the Virtual Machines SLA.
Data Factory
We guarantee at least 99.9% of the time we will successfully process requests to perform operations against Data Factory resources.
We guarantee that at least 99.9% of the time, all activity runs will initiate within 4 minutes of their scheduled execution times.
Azure Defender
We guarantee 99.9% availability of a Protected Node’s Security Monitoring information for the Standard tier of Azure Azure Defender. No SLA is provided for the Free tier of Azure Azure Defender.
Azure Data Explorer
We guarantee at least 99.9% availability of the Azure Data Explorer Service. Formerly known as Kusto.
Azure Time Series Insights
We guarantee that at least 99.9% of the time, we will successfully process requests to the Time Series Insights data plane API.
Event Grid
We guarantee that Customers will be able to publish messages to Event Grid 99.99% of the time.
Azure Firewall
Azure Firewall offers fully stateful native firewall capabilities for Virtual Network resources, with built-in high availability and the ability to scale automatically.
We guarantee that Azure Firewall will be available at least 99.95% of the time, when deployed within a single Availability Zone.
We guarantee that Azure Firewall will be available at least 99.99% of the time, when deployed within two or more Availability Zones in the same Azure region.
Azure Bastion
Azure Bastion provides RDP and SSH access to your virtual machines directly through the Azure Portal without requiring a public IP on the virtual machine.
We guarantee that Azure Bastion will be available at least 99.95% of the time.
Azure Spring Cloud
We guarantee that Azure Spring Cloud Apps running in a Customer subscription will be available 99.9% of the time.
Azure Private Link
We guarantee that Azure Databricks will be available 99.99% of the time.
Azure Active Directory Premium 1 and 2
The SLA will be effective from 09/01/2019.
We guarantee at least 99.9% availability of Azure Active Directory Premium 1 and 2. The service is considered available in the following scenarios:
- Any period of time when users are able to log in to the service, and reset passwords; or
- Any period of time IT administrators are able to create, read, write and delete entries in the directory and/or provision/de-provision users to applications in the directory.
This SLA only applies to Azure Active Directory Premium offering.
Azure SignalR Service
We guarantee that SignalR Service will be available at least 99.9% of the time.
No SLA is provided for the Free tier of SignalR Service.
Azure Machine Learning
App Configuration
We guarantee that Configuration Stores running in a customer subscription will be available 99.9% of the time.
Azure Fluid Relay
Azure Fluid Relay service helps developers build real-time collaborative experiences with seamless coauthoring and data synchronization. Now you can replicate across clients in real-time.
Build secure, compliant apps, automatically scale and optimize with our pay-as-you-go-pricing.
Azure Managed Grafana
Azure Managed Grafana is a rich and extensible visualization application built on the Grafana Pro software. As a fully managed Azure service, you can effortlessly deploy Grafana as part of your observability solution and create unified dashboards to monitor data from Azure Monitor, Azure Data Explorer and other data stores.