FAQs

• Which datacenters are available for ExpressRoute dedicate link in China?

  ExpressRoute dedicate link connections are available in China East, China East 2, China North and China North 2.

• What additional charges will I incur from other parties in this solution?

  You may have additional charges from your service provider to enable connectivity to ExpressRoute. Please contact your service provider to learn about their pricing.

• How many ports are included in one monthly fee for ExpressRoute?

  For redundancy purposes, 2 ports (on 2 routers) are included in the monthly fee shown.

• If I connect to one of China's ExpressRoute locations (such as China East), can I access other regions in China via ExpressRoute?

  Yes. You can purchase ExpressRoute Unlimited Data Plan/Metered Data Plan to connect from China East to China East 2. You will have access to resources across any other region in China via ExpressRoute Premium Add-on.

• Can I connect to any Azure regions from a given ExpressRoute location?

  No. ExpressRoute in China can only be connected to regions within China. You cannot access Azure services in other countries through ExpressRoute in China.

• Can I set up multiple circuits in my account? If so, what do I need to do?

  If you are using Azure based on an Enterprise agreement with 21Vianet, please contact our data setup team to ensure correct setup.

• If I use ExpressRoute for a portion of the month, will the fees be different?

  If your ExpressRoute service is active for the entire month, you will be charged the monthly fee regardless of usage. However, if you cancelled your ExpressRoute service during the month, you would only receive a prorated bill for the hours used and data transfer overage incurred.

• When does ExpressRoute billing start and stop?

  ExpressRoute billing starts when a service key is issued to the customer, and it stops after a customer deletes a circuit (the precondition is Exchange Provider or Network Service Provider has de-provisioned the circuit）.

• Can I change the port speed in the middle of a month?

  You can increase the port speed at any time without any disruption. You can decrease port speed by deleting the circuit under the existing pricing plan, and re-creating it under the new pricing plan. Please coordinate with your service provider to provision the new circuit

• Can I change the pricing plan for a circuit?

  You can change your pricing plan from metered to unlimited at any time without any disruption. You can change the pricing plan from unlimited to metered by deleting the circuit under the unlimited pricing plan, and re-creating it under the metered pricing plan. Please coordinate with your service provider to provision the new circuit.